Setting You Up for Success
Security & Data
How your data and your clients' information is stored, processed, and protected in Scrippio.
What data is stored
Scrippio stores the information you enter — client profiles, session notes, voice note transcripts, uploaded documents, templates, and generated reports. This data is tied to your account and is not shared with other users or organisations.
- Client profiles — the name, details, and any notes or documents you add.
- Generated reports — saved to the client profile automatically after generation so you can re-open or re-export them at any time.
- Voice note transcripts — audio is processed to produce a text transcript, which is stored. The audio file itself is not retained after transcription.
- Uploaded documents — stored securely and accessible only from your account.
How data is sent to the AI
When you generate a report, the context you attach — session notes, documents, voice transcripts — is sent to the AI model to produce the draft. This means client information leaves Scrippio temporarily to be processed by the AI provider.
- Data is sent only for the purpose of generating the report you requested — it is not used to train AI models.
- Only the context you explicitly attach is sent. Unattached notes and documents stay in Scrippio and are not included.
Best practices for handling client data
- Only attach what's relevant — don't attach documents that aren't needed for the section being generated. Less context shared means less data processed.
- Use a secure device and network — avoid accessing Scrippio on shared devices or public Wi-Fi without a VPN.
- Keep your account credentials secure — use a strong, unique password and do not share login access with others.
Exporting your data
You can download a full export of your account data at any time from Settings → Data. The export is a JSON file containing all your clients, templates, reports, notes, documents, rules, and sources.
Deleting your account
If you close your account, all data associated with it — clients, templates, reports, notes, documents, rules, and sources — is permanently deleted and cannot be recovered. You can initiate account deletion from Settings → Data.